Backed for life, supported locally.
We stand behind the quality and craftsmanship of every system we install across Los Angeles County. Here is exactly what is covered and how to keep your system running its best.
Tanks
The fiberglass media tanks and the brine tank, for as long as you own the system.
Valve, Board and Media
Control valve, circuit board, and filtration media, protected against defects in materials and workmanship under normal use.
Labor and RO System
Installation labor and the reverse osmosis system, for one year from the date of purchase. Trip fees waived the first year.
Coverage by component.
| Component | Coverage |
|---|---|
| Fiberglass and media tanks | Lifetime |
| Brine tank | Lifetime |
| Control valve | 5 years |
| Electronics and control board | 5 years |
| Resin media | 5 years |
| Carbon media | 5 years |
| Reverse osmosis system | 1 year |
| Installation labor | 1 year |
| Trip fees | Waived first year, $99 after |
Check the tank, add salt.
- Check the brine tank monthly at first, then every 2 to 3 months once you know your usage.
- Low on salt? Pour a bag right on top. Salt runs about $8 to $10 at any hardware store.
One visit a year.
- Replace all 3 filters every 12 months, $199 for the set, no labor charge.
- Tankless filters are a quick DIY swap and we ship them to your door. Tank RO filters we change for you.
Conditions and limitations.
Coverage is valid only when the system is installed, operated, and maintained according to Pacific Water Co guidelines. It excludes damage from improper installation, misuse, neglect, unauthorized modifications, or environmental factors such as flooding, freezing, or contaminant levels beyond system specifications.
Replacement parts or services do not extend or reset the original warranty period, and must be installed by a Pacific Water Co approved technician. Labor associated with component replacement is not included after the first year.
This warranty is exclusive and provided in place of all other warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose. Pacific Water Co is not liable for incidental or consequential damages exceeding the cost of the product itself.
How to file a claim: Contact our support team with your proof of purchase and installation documentation and we will take it from there. Call (424) 842-4272 or email hello@pacificwaterco.com.
Questions about your coverage?
Call us or send the form. We will pull up your system and walk you through it.